TERMS & CONDITIONS
SECTION 1: WEBSITE OWNERSHIP / INTELLECTUAL PROPERTY
This website, www.rowenajayne.com is owned and operated by Rowena Jayne Health & Wellness: ABN: 41 029 423 469
SECTION 2: CONTACT INFORMATION
Suite 8, 141 Victoria Rd, Drummoyne NSW 2047
Ph: 0422 240 003
SECTION 3: TERMS & CONDITIONS
I. This document sets out the Terms and Conditions you need to be aware of when using this website. Please take a moment to read them, as they set out your important rights and obligations. When you visit this website, use the services or purchase the products, you agree that you are over the age of 18 and willing to be bound by these Terms and Conditions. If you don’t accept this agreement, you should not continue to visit this website or purchase anything from Rowena Jayne Health & Wellness.
II. All products and services advertised on this website are offered in compliance with Australian Consumer Law.
SECTION 4: DISCLAIMER
I. This website offers blog posts, articles, health guides, instruction, hints and tips, eBooks, courses and products. This information is provided solely for your education and general advice. No information in this site or any products related to this site should replace medical advise.
II. All products and services advertised on this website are offered in compliance with Australian Consumer Law.
SECTION 5: MY RIGHTS & RESPONSIBILITIES
I. The owner invests a high degree of care to provide valuable information, however, the owner cannot be responsible for the way that information is used or perceived. Please be aware that the generalised health information provided is not a substitute for specialist, medical advice tailored to your individual circumstances. There is no professional relationship formed between the owner and reader unless explicitly choosing to work with a Practitioner by purchasing their services or practitioner only products. General public product purchase is not deemed as engaging in the services of a practitioner from Rowena Jayne Health & Wellness.
II. Any praise and suggested results displayed on this website are based on the experience of previous clients. All health journeys are the individuals responsibility of commitment, compliance and other variables inclusive of genetics, disease prognosis and progression, therefore no guarantee of results can be provided. Modiﬁcation of information provided on this website may occur at any time, including altering or deleting it without notice in accordance to the owners discretion.
SECTION 6: VISITOR RESPONSIBILTIES
I. Please be aware that any advice provided on this website, in blogs and downloadable resources is general advice only & are not to replace medical advice.
II. As a Naturopath, NET Practitioner & Yoga instructor the ‘individual’ is taken into consideration or treatment plans, which means the reader/ patient will be provided with speciﬁc instructions for an individualised treatment plan after the initial consultation. Common sense and responsibility for the patients own health, safety and well-being. Is expected.
III. If you have a serious health condition or illness and are taking pharmaceutical medication you will need to make sure that any natural medicine in the form of dietary advice, liquid, tablets, capsules is safe for you to take before doing so. You must also ensure that you disclose what medications and other natural medicines you are taking during your consultation.
IV. Every single herb, ﬂower essence and nutrient has a therapeutic range and safe dosage, which may vary from person to person depending on their health complaint or condition. It is only during an initial consultation or subsequent follow-up appointment that I will be ensuring safety of natural medicine prescription for your individual case.
V. If you are taking any natural medicine supplement for your health condition whether or not you are on medication, you are doing so at your own risk. Please seek advice from your primary health care practitioner if you have any concerns or queries.
VI. You should never commence a natural medicine supplement, liquid, tablet or capsule or dietary advice without consulting with a professional to ensure your own safety, well-being and signiﬁcantly reduce any risk of negative interactions or side effects.
Please contact Rowena Jayne Health & Wellness directly on 0422 240 002 or firstname.lastname@example.org if you have any doubts or questions on the suitability of nutritional advice or lifestyle advice provided in this website.
SECTION 7: DOWNLOADS
I. This site may offer paid and free downloads. By agreeing to download and receive any information through this website www.rowenajayne.com you are doing so at your own risk. Although the owner has reasonable precautions to ensure downloads are safe, virus and hassle free, the owner cannot accept responsibility for any viruses, damage or loss arising from the use or downloaded material or attachments from this
site. Please take necessary precautions and ensure you have adequate protection against viruses and other malicious attacks that may occur without my knowledge or consent
SECTION 8: EXTERNAL LINKS
I. From time to time links to third party sites may be provided. The owner is not responsible for any information provided on these sites, and the links are solely for your information or entertainment. No endorsement of any products offered for sale by third parties are in no way linked, nor does any relationship exist with such third parties unless speciﬁcally stated.
SECTION 9: THIRD PARTY SITES
I. The content of this website has been written by the owner unless there is another source acknowledged (such as quotes). Everything is copyright protected and Trademarks are TM protected. Copyright is the owners property, however the owner appreciates content, knowledge & learning is to be shared, so if you would like to copy or share, either on this website or a social media post (@rowenajayne.au), please make sure you include a link back to the owners social media handle or website. Work passed off as your own is deemed as copyright breach and action will be taken to correct the illegal use of information.
II. The information on this website is for personal and non-commercial use only. All content may not be sold or copied without written permission by the author; or in the case of third party guest blogs, without written permission by the guest.
III. If you believe in any way that inadvertent infringement on your copyright or trademarks, registered or unregistered has taken place, please contact me to discuss the issue.
PART2 SECTION 1: SPECIFIC DISCLAIMERS PERTAINING TO GOODS & SERVICES
The following disclaimer relates to the owners Products and Services.
PART 2 SECTION 2: MY RESPONSIBILITY
I. The practitioner/ owner will treat all clients and customers with courtesy and respect by providing safe and appropriate health care that incorporates the individual clients’ values and preferred treatment approach, as long as it is within their personal boundaries to do so. The
Practitioner will provide you with the education you need to support your nutrition and lifestyle changes, and will clarify where required about recommended herbs, supplements, ﬂower essences treatment plans and nutritional and lifestyle recommendations. Following your naturopathic examination a course of care to correct these layers of damage and recover your health potential will be designedThe practitioner will abide by the code of conduct as set out by their association, The Australian Traditional Medicine Society (ATMS) & Yoga Teachers
PART 2 SECTION 3: YOUR RESPONSIBILTY
I. The Practitioners clients need to be transparently aware and understand that they are not a medical practitioner and cannot diagnose or cure any medical condition or illness. The Practitioner does not claim to guarantee results even if they have had success with another client in a similar situation to theirs who’s symptoms or illness have improved. In accordance to industry professional norms, the practitioner does not claim to know everything or have answers to every complaint, or illness. The Practitioner specialises in mind body medicine, speciﬁcally anxiety, stress, gut health, yoga therapy, plant based nutrition & ﬂower essences; the practitioner has additional general naturopathic knowledge, however as this is
a broad scoped profession there will be health conditions the practitioner has more or less knowledge and experience of over others. The practitioner will either 1) refer the patient on if they deem further investigation is required above the qualiﬁcations of the practitioners
academic training; 2) Research the condition/s if it falls inline with the academic education and qualiﬁcations.
II. The human body is intended to be healthy. Throughout life, events occur which damage your health expression. In order for the practitioner to deliver quality naturopathic care, a case history will be taken to uncover layers of damage that have resulted in poor or declining health. It is the duty of the client / patient to provide information regarding their present state of health along with their full medical history. Information provided will be treated as conﬁdential and will be used to design the most appropriate treatment plan.
III. Known allergic reactions to substances, drugs, herbs, nutrients, supplements, ﬂowers/essences, homeopathic remedies, chemicals, food, beverages, materials, and/or animals/insects must be reported to the practitioner before any prescriptions can be provided.
IV. Pharmaceutical or recreational drugs (legal or illegal) must be reported.
V. Pregnancy status must also be discussed with the practitioner, inclusive of the intention to fall pregnant.
VI. Changes to the patient/clients health status must be reported to the practitioner. Changes are inclusive of new symptoms, a decline in health, reactions to any prescriptions provided.
VII. Additional or the halt pharmaceutical scripts ﬁlled, not discussed in the initial consultation must be reported in subsequent consultations.
PART 2 SECTION 4: HERBS, SUPPLEMENTS, FLOWER ESSENCES, HOMEOPATHIC REMEDIES
I. The patient must notify the practitioner immediately if the following occurs: Worsening of symptoms; unpleasant or unwanted side effects or reactions after commencing each new or recurring herbal medicine liquid, ﬂower essence, homeopathic remedy or supplement. Unpleasant or unwanted side effects may include digestive disturbance, nausea, vomiting, diarrhoea, constipation, pain (anywhere in the body), headache, fatigue, dizziness, lethargy, hives, breathlessness, swelling or tingling of the tongue or any other body part. Any allergic reaction may indicate a sensitivity or allergy to a herb so it is the patient/clients responsibility to notify the practitioner immediately so the treatment regime can be adjusted, rectiﬁed or ceased.
II. All communication providing information to the practitioner during consultation, phone, email, or text is deemed true and accurate information. If for whatever reason information provided is inaccurate please contact the practitioner directly and disclose the correct
PART 2 SECTION 5: CLIENT/PATIENT TREATMENT EXPECTATIONS
I. Upon seeking professional guidance and advice from Rowena Jayne Health & Wellness it’s expected that you are willing to commit to any recommended health changes. Supporting strategies such as ﬂower essences, nutritional supplementation and tailored herbal remedies are imperative in treatment plans, the cost of which are exclusive of consultation charges.
II. Upon seeking professional guidance and advice from Rowena Jayne Health & Wellness, the patient/client are acknowledging their concerns with the practitioner and respecting their professional support. The practitioner has undergone years of continuous training in their ﬁeld. After the initial consultation, unless otherwise advised, the clinic & practitioners have a strict “No Dr Google” policy. Whilst under the professional care of the practitioner, the treatment that has been devised speciﬁcally for you. The internet does not know more than your practitioner when it comes to your personalised healthcare.
III. Queries and concerns relating to your treatment are encouraged to be listed and brought up with your practitioner within the consultation environment. This is for their legal and ﬁnancial protection. For urgent queries, such as side-effects to remedies (i.e. brightly coloured urine
from B vitamin consumption), please contact email@example.com
IV. Contact made to the clinic/ practitioners outside of business hours will be responded to within a reasonable timeframe. Our business hours are Monday 12.30pm – 4.30pm, Tuesdays 8am to 4pm, Wednesdays 12noon to 4pm & Thursdays 7am tp 8pm.
V. Your treatment and consequent results are partly reﬂective of your commitment to make the changes recommended by your practitioner, and your compliance with prescribed treatment. If this is not prioritised, your practitioner has the right to refer you on to another practitioner.
VI. In the event of referral, if reports or clinical notes are requested from your practitioner at Rowena Jayne Health & Wellness, their time in preparing this information will be costed to the patient, payment of which must be received before reports or clinical notes will be compiled.
PART 2 SECTION 6: ONE TO ONE CONSULTATIONS
I. Primary clinic locations
City/ Inner West: Drummoyne – Suite 8, 141 Victoria Road, Drummoyne NSW 2047 Northern Beaches: Contact via email
II. Consultation Times
All Initial Consultations (face-to-face, online or phone) will take approximately 60-minutes, First Review will take 45 minutes. Subsequent Follow-up Consultations will take approximately 30-40 minutes, Express Consults are billed in 15-minute increments.
III. Structure and procedures of Bookings
When you book a consultation your contact information (name, mobile number and email address) will be entered into the client management software, Halaxy. You will receive a conﬁrmation sms on booking and a conﬁrmation sms 48 hours before your consultation. You will also receive a conﬁrmation email with a link to an online screening form. This form expires after 5 days. The sooner you submit this form the more time the practitioner has to review your case and prepare any necessary treatment research, which offers you a higher standard consultation.
IV. Financials Post Initial Consult
When you are ﬁlling out the online form you will be required to ﬁll in your ﬁnancial details so the 50% holding deposit can be collected for your initial appointment. If you choose to skip this section you will need to contact Rowena Jayne Health & Wellness in order to pay your deposit by direct bank transfer.
PART 2 SECTION 7: ONLINE & PHONE CONSULTATIONS
I. Online consultations
Online consultations are conducted via Practice Better. This is a secure and encrypted online platform speciﬁcally for practitioners and customer relationship management. I use Zoom as the video platform which is embedded within Practice Better.
I.I. You will receive a log-in to your personal account which will be used for ongoing bookings, consultations, protocols, notes and messaging.
II. Phone consultations
If you are unable to attend an online consultation we can agree to a phone consultation booking.
II.I. Phone bookings are the preferred method of contact for a 15-minute express call. Please ensure that you leave your phone number when booking.
II.2 I will call you at the booked time.
PART 2 SECTON 8: PAYMENT TERMS – PAYMENT FORMS
I. Payment for consultation services or products may be paid over the phone, online via wordpress website, invoice, through Halaxy Software or direct bank deposit. If a direct bank deposit is requested in advance of a consultation or package purchase, the bank account details will be provided and must be paid before the service is completed.
PART 2 SECTON 9: PAYMENT TERMS – PAYMENT PLANS
I. Payment plans are available for packages, retreats and programs on request. Payment plans require one payment up front and the remaining payments either fortnightly or monthly as agreed. An invoice will be set-up with payment arrangement amount and dates clearly stated. Services will discontinue if money is outstanding, until account is clear. If services are discontinued it does not cancel out any owing treatments for future plans, once a program has begun. Bookings that require to be
PART 2 SECTON 10: PAYMENT TERMS – SHIPPING
I. In the situation where you cannot physically collect your herbal tincture from the clinic, items will shipped via a courier or Australia Post at cost to you. The standard delivery fee is approximately $10.55 Australia wide and may take 2-5 business days to be delivered. If you require express post for next day delivery this can be arranged at cost to you.
II. If you are ordering supplements that the clinic does not hold in stock an online prescription will be set up for you on vital.ly (www.vital.ly) and you will pay postage as per their prices, which can range from $6.90 onwards to $12.50. Prices vary depending on courier option chosen, please refer to vital.ly delivery terms and prices directly on their site. If you have any questions regarding this please email firstname.lastname@example.org
III. Online patient ordering offers the practitioner repeat script options for the client. This will be at the practitioners discretion in accordance to the patients health status.
PART 2 SECTON 11: CANCELLATION POLICY
I. Bookings that require to be rescheduled or cancelled must be done so with a minimum of 48 hours’ notice. Changes and missed consults outside of this timeframe will result in a forfeit of consultation fee, at practitioner’s discretion.
II. New patients will have one week to reschedule or 50% of the fee will be charged to cover administration costs for setting up appointments, creating patient proﬁles, new client folders & perusing patient intake form etc in preparation for the patient.
III. Patients who cancel last minute more than 4 times in a row may be referred on. The
practitioners livelihood depends on bookings. If the practitioner deems the patient to be disadvantaging their ability to perform their duties In order to stay aﬂoat in business, the client may be refused and deemed non compliant and clinic space allocated to clients who are 100% committed to their health and wellbeing.
PART 2 SECTION 12: RETURNS POLICY
I. Change of Mind
1.1 Refunds are not given for change of mind for any services, packages or products so you are encouraged to choose carefully.
1.2 Refunds are not available for any herbal or nutritional liquids, products. The potential beneﬁts and risks of taking any natural medicine will be explained.
1.3 Liquid tinctures often have an unpleasant taste. Smaller bottles can be arranged to test tolerate on the taste. This must be requested during treatment plan options during the consultation or during any communication discussing future orders.
II. Consumer Guarantee – Minor Problem
II.I. Products via postal delivery, may concur damage during transit (*note: to this date non have thus far). Immediate notiﬁcation and photographic evidence of the damage must occur in order to receive a replacement to you at no extra cost to you.
II.2. In the unforeseen situation that the practitioner is unable to attend your scheduled consult for any reason we will do our best to give as much notice as possible and reschedule the appointment immediately to a mutually beneﬁcial time. If the reason is due to practitioner illness and the illness continues for a considerable time, consults will be placed on hold or referred to another practitioner (if urgent) until the practitioner is ﬁt to reschedule.
II.3. Zoom online consultations risk technical failure. Should this occur, the practitioner will try again, if not will continue the consult via phone call. Any time delay between contact will be added on to the total consult time so there is no loss of time.
III. Consumer Guarantee – Major Problem
In the situation that a herbal medicine liquid, product or nutritional supplement is recalled and deemed unsafe you will have a new bottle issued to you as soon as possible. This situation is rare but can happen and the practitioner will contact you immediately to cease the consumption of the speciﬁc product. A 15 minute add on to a follow up consultation will be offered free of charge if there are any health concerns or questions
as a result from this recall.
III.I As a consumer you are agreeing to take any herbal medicine in liquid or tablet form or nutritional supplement at your own risk. There may be a chance you do not see any beneﬁt or actually see symptoms become worse. This is rare, however no person is alike and responses may vary from patient to patient.
IV. Speciﬁc Terms of Sale
Herbal tinctures are made speciﬁcally for the client / patient; therefore, they are individual and tailor-made in accordance to the patients needs only (& cannot be re sold). Each tincture is stored in amber glass bottles which are strong and designed to not break easily, however from time to time may break. Should the situation arise where you damage your herbal bottle either by dropping or breaking it, you will be charged full price
for a replacement bottle. When there is no consultation fee a $10 dispensing fee will be applied to your herbal tincture price.
PART 3 SECTION 1: Communication
I. Respectful Communication
This website is a public place where interaction is encouraged. Acceptable and respectful behaviour is expected in the event of writing a comment or communicating with another person on rowenajayne.com blogs. Rowena Jayne Health & Wellness will delete any rude, offensive or any other comments that we deem as unacceptable.
II. Third Party Content Rowena Jayne Health & Wellness collaborates often with other health professionals, business owners and experts in the health and wellness industry. Collaboration will eventuate from time to time with others for events, workshops and share content in the form of blogs. This means we may publish a blog written by a guest and share their business or health journey if it is relevant and aligns with the business
values of Rowena Jayne Health & Wellness. All content written by guests will be overseen by the owner prior to website publication.
PART 3 SECTION 2: JURISDICTION & DISPUTE RESOLUTION
If you have a problem, contact me and we will discuss it. If we can’t reach an agreement, I may suggest bringing in a neutral third party (a mediator) to help us ﬁnd a solution. If we still can’t work it out, any disputes or arguments arising under this agreement are to be dealt with under the law of New South Wales, Australia.
If you have any issue or complaint arising out of your use of this website or these terms and conditions, Rowena Jayne Health & Wellness agrees to make a genuine effort to resolve the dispute through negotiation and discussion, as per the terms and conditions presented in this document.
III. Further Questions or Concerns
If you have any other questions, issues or concerns about these Terms and Conditions that have not been dealt with in this document please contact Rowena Jayne Health & Wellness
PART 3 SECTION : AGREEMENT OF THESE CONDITIONS
I. It is assumed that all patients/ clients/ website visitors to the site have read and agree to the conditions of this policy.
assumed the aforementioned policies have been read and agreed.
PART 3 SECTION : WELCOME TO ROWENA JAYNE HEALTH & WELLNESS
Thank you for your full commitment to the professional conduct of your own health & wellbeing. We look forward to serving you.
Rowena Jayne Health & Wellness
Suite 8, 141 Victoria Road, Drummoyne NSW 2047
Phone: 0422 240 003